Oct 25, 2011 AnyConnect on MAC fails to launch to Cisco IOS Router. There are issues when you download the AnyConnect for MAC software from Cisco.com. Open the Cisco AnyConnect VPN Client home page and click on Download Software (registered customers only) on the right hand side of the web page. Choose the required software package. Solved: Is the new macOS 10.14 Mojave currently supported for VPN (AnyConnect) client provisioning and posturing in ISE 2.2 (patch 9)? We have users chomping at the bit to upgrade as soon as it's released.
Contents
Introduction
This document briefly describes the possible error messages that appear during the installation of AnyConnect VPN client on Apple MAC machines and their corresponding resolutions.
Prerequisites
Requirements
There are no specific requirements for this document.
Components Used
The information in this document is based on these software and hardware versions:
Cisco ASA Security Appliance that runs software version 8.x
Cisco IOS® Router that runs Cisco IOS Software Release 12.4(20)T
Cisco AnyConnect Client software version 2.x
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Error Messages
This section shows a list of error messages along with the solutions.
Package Corrupt Error Message
When AnyConnect 2.3 is launched from an Apple MAC machine, the Anyconnect Package corrupt or unavailable error message appears and eventually, the connection attempt fails.
Solution
This can be a problem with the absence of the MAC-related AnyConnect package on the flash of the router. Upload the suitable AnyConnect package for MAC in order to resolve this issue. Upload the corresponding AnyConnect package, which depends upon the MAC architecture. For MACs on the Intel processor, you need the i386 macos image and for MACs that run the Power PC processor (PPC) you need the powerpc macos image. These are example packages for your reference:
anyconnect-macosx-i386-2.5.3055-k9.pkg
anyconnect-macosx-powerpc-2.5.3055-k9.pkg
Split DNS Issues
When split DNS is enabled on an AnyConnect setup, it is found that all the DNS queries are sent in clear but not tunneled. This is a problem with only the Apple MAC machines and works fine with Windows machines.
Solution
This behavior is observed and filed in Cisco bug ID CSCtf03894 (registered customers only) . In order to resolve this issue, you can upgrade to the AnyConnect release 3.0.4235, which has the Split DNS Functionality Enhancement. As a workaround, you can also use the built-in IPSec VPN client supported by Apple, which does not have this issue.
SVC Error Message
The launch of AnyConnect from a Macbook Pro running OSX Leopard is not successful. The VPN gateway is ASA running 8.0.4. The connection fails and the SVC Message: 16/ERROR: Initialization failure (mem allocfailed, etc.) error message appears.
Solution
This can be a problem with the way the MAC machine attempts to connect to the ASA. First verify if any IPv6 adaptors are enabled on the MAC machine and check if MAC tries to contact ASA over the IPv6 network. If so, it fails as the IPv6 is not supported with AnyConnect. In order to resolve this, disable the IPv6 related services on the MAC machine and try to connect with an IPv4 address.
Web-based Installation Error Message when AnyConnect is Launched on MAC
There are intermittent issues with you launch the AnyConnect version 2.5 on the MAC with OSX 10.5.6. The web-based installation was unsuccessful error message appears. At that time, you are unable to download and install AnyConnect, and the browser used is Firefox. If you reboot the MAC machine, this fixes the issue temporarily, but intermittently, the issue happens again.
Solution
Verify if your VPN gateways are connected in Load-balancer mode. If it is connected, then there could be some DNS cache-related issues that cause improper DNS redirects. In order to resolve this issue, always try to map the DNS URL to connect to one specific VPN gateway only.
MAC OSX 10.6.3 is Unable to get to Internet
When you use the AnyConnect on a MAC machine, you can access the Internal Corporate network but you are unable to browse to the Internet. It neither works by FQDN nor by IP address. There is a proxy server in use for Internet traffic.
Solution
The issue can be due to the length of the PMTU. Verify the existing MTU size on the VPN gateway, for example, ASA and modify it to a lesser value. In this sample output, the mtu size is reduced to 1204 from existing 1400.
AnyConnect on MAC fails to launch to Cisco IOS Router
The attempt to launch AnyConnect in standalone mode to a Cisco IOS® Router running Cisco IOS Software Release 12.4(20)T is unsuccessful. The anyconnect internal error (state: not connected) error message appears.
Solution
Cisco IOS Software Release 12.4(20)T supports AnyConnect on MAC in standalone mode without any problem. In order to resolve this, try to use the complete URL when you connect to the Cisco IOS head-end device. This is a sample URL:
If this issue persists, contact Cisco TAC (registered customers only) for further troubleshooting.
Note: You need to have valid Cisco user credentials to contact Cisco TAC.
Wireless CSSC for an Apple MAC
Currently, the NAM module on the AnyConnect 3.0 product replaces the Cisco Secure Services Client (CSSC). Refer to Network Access Manager (Replacement for CSSC) for more information. There is no current plan to enable NAM to support MAC OSX platform.
Unable to Upgrade Firefox while AnyConnect is Installed on MAC
This error message appears when you upgrade Firefox on Apple machine version 10.6:
Cisco Anyconnect Download For Mac Os Mojave 10 14 Download Free
On machines that use softtokens, this error message appears:
It is observed that these MAC machines have AnyConnect version 2.5 installed. The current version of Firefox is 3.6.13.
Solution
This behavior has been tested and filed in Cisco bug ID CSCtn93915 (registered customers only) . As a workaround, you can try any of these described options.
Uninstall AnyConnect, upgrade Firefox and then install AnyConnect again.
Uninstall the current version of firefox then install the new version. All other upgrades after this should work fine.
Web-based Installation of AnyConnect Hangs
The authentication phase works fine but the VPN system hangs at the Using Sun Java for installation phase.
Solution
The issue could be with the Java and Web applet settings on the machine. Sometimes, Java gets stuck when you use the web launch with MAC machine. Refer to Cisco bug ID CSCtq86368 (registered customers only) for more information. In order to resolve this issue, follow the below steps.
Uninstall AnyConnect.
Open Java preferences.
Change to run applets in their own process.
Drag the 32 bit Java on top.
If this does not help, upgrade the AnyConnect client to the latest available release.
Unable to Launch AnyConnect on MAC
You are unable to launch AnyConnect on the MAC machine due to certain incompatible software. What are other options to use this MAC machine as a remote access VPN client?
Solution
Refer to What options do I have for providing remote access to Mac users? for more information. Refer to IPSec VPN client for Apple MAC for more information and complete details.
Unable to Download the MAC AnyConnect Package
There are issues when you download the AnyConnect for MAC software from Cisco.com.
Solution
Open the Cisco AnyConnect VPN Client home page and click on Download Software (registered customers only) on the right hand side of the web page. Choose the required software package and download with valid Cisco user credentials.
Related Information
Obtaining macOS Mojave
macOS Mojave (version 10.14) is available as of Sept. 24, 2018. As with previous releases the software is available for download at the Mac App Store. The update to macOS Mojave is free.
For more information on the new OS, please visit Apple's new macOS Mojave page.
Software compatibility
Cisco Anyconnect Download For Mac
This section will be updated frequently, so please check back often in the first few weeks following macOS Mojave's release. See the RoaringApps site for a longer list of applications.
Cisco Anyconnect Mac Os X
Warning about OpenAFS: If you are using OpenAFS for any version of macOS prior to 10.14 Mojave you MUST uninstall OpenAFS before upgrading your Mac to macOS Mojave. See footnote 1 in the table below.
| Software | Description | Mojave Compatibility |
|---|---|---|
| BigFix Client | The latest BigFix client available is compatible with macOS Mojave. | Compatible |
| Box Sync Client | The Box Sync Client is now compatible with the Apple File System (APFS). | Compatible |
| Code 42/CrashPlan | Code42/CrashPlan is compatible with macOS Mojave. | Compatible |
| Fetch | The latest version of Fetch is compatible with macOS Mojave. | Compatible |
| Google Drive | Google Drive File Stream, which replaces the Google Drive sync client, supports the Apple File System (APFS) and is compatible with macOS Mojave. | Compatible |
| Jabber | Jabber is compatible with macOS Mojave. | Compatible |
| Kerberos Commander | The latest version of Kerberos Commander (version 5.8.0) is required with macOS Mojave. | Compatible |
| LelandSSH | The latest version of LelandSSH is compatible with macOS Mojave. | Compatible |
| Microsoft Office 2016 | Office 2016 for Mac is compatible with macOS Mojave. | Compatible |
| OneDrive for Business | OneDrive for Business is now compatible with the Apple File System (APFS). | Compatible |
| OpenAFS1 | AuriStorFS, which replaced OpenAFS on macOS v10.13 and later, is compatible with macOS Mojave. Be sure to uninstall any previous versions of OpenAFS before upgrading to macOS Mojave. See footnote 1. | Compatible |
| Stanford Anti-Malware (ESET) | Stanford Anti-Malware is compatible with macOS Mojave. | Compatible |
| Stanford Desktop Tools (SDT) | The latest version of SDT is compatible with macOS Mojave. | Compatible |
| Stanford Network Registration Tool (SNRT) | SNRT, which is used during the Stanford Network Self-Registration process, is compatible with macOS Mojave. | Compatible |
| Stanford Software Removal Tool | The Stanford Software Removal Tool is compatible with macOS Mojave. | Compatible |
| Stanford Whole Disk Encryption (SWDE) | macOS High Sierra is supported in SWDE through FileVault2, the native whole disk encryption feature. | Compatible |
| VLRE | VLRE users who upgrade to macOS Mojave need to install the latest version of VLRE (version 2.1) in order to maintain device compliance. | Compatible |
| VMWare Fusion | VMware Fusion is compatible with macOS Mojave. | Compatible |
| VPN | Cisco AnyConnect and the native built-in VPN client are compatible with macOS Mojave. | Compatible |
1 If you are using OpenAFS for any version of macOS prior to 10.14 Mojave you MUST uninstall OpenAFS before upgrading your Mac to Mojave. Use the Stanford Software Removal Tool to uninstall OpenAFS. If you do not uninstall OpenAFS prior to upgrading to macOS Mojave, your computer could end up in a kernel panic loop. If this happens, see the macOS High Sierra Kernel Panic Recovery instructions. | ||